RETURNS & EXCHANGES

Cancellations

You may cancel your order for a full refund at any time up until the day of delivery or pickup.

Standard shipping (FedEx/UPS) item(s) including orders shipped directly from our factories may be cancelled for a full refund at any time up until the item(s) ships.

Returns & Exchanges

Furniture

Once you accept your furniture it cannot be returned with a few exceptions

• Non Serviceable Factory Defects Within 1 Year
  If an item has an non serviceable factory defect it will be replaced.

Accessory Items

Accessories may be returned for a full refund within 3 days of receipt provided they are unopened, unused and in original condition. Because these items are of a personal nature, any opened and/or used item cannot be exchanged. We do not accept returns or provide refunds for accessory items. The only exception is an accessory item that is clearly defective or was damaged in shipping. Accessories include but are not limited to: bed protectors, pillows and mattress toppers.

 

Mattresses

Our goal is to do our best to ensure that you are happy with your mattress purchase. In the unlikely event that your mattress has a factory defect, we will replace it during the stated manufacturer’s warranty period.

We want you to be thrilled with its comfort! It’s common to experience an adjustment period with your new mattress. If you’re not happy after you’ve slept on it for 21 days, then don't hesitate to contact us

You may arrange for a one time re-selection of the mattress only within 90 days of the original receipt date. We will charge or credit you for any difference in cost between the original and the re-selected mattress and you will be responsible for the $99 delivery cost to exchange the mattresses plus a 10% restocking fee. Foundations and adjustable bases are non-refundable, non-returnable, or exchangeable.

You may return your mattress within 90 days of the original receipt date and we will refund the purchase price minus the original $99 delivery fee plus a 20% restocking fee. Refunds and exchanges will be less the applicable state and local taxes required by law.

Defective or Damaged Product

If you think that your product has been damaged during shipment you must document the damage to the packaging and product. We recommend taking photos of the product and packaging in order to initiate a claim. Note: Bulging and discoloration of boxes is normal and occurs from handling during the delivery cycle.

If there are puncture holes, rips, tears or signs that a box has been opened or crushed you must fully inspect the product for any possible damage. If your order is arriving by freight, it is OK to have the freight company wait while you to inspect the product before accepting delivery. If there is any damage, you (or the freight company) must take a photograph of the damage. Photographs of the damage are required in order to process your claim for a free product replacement. After you have documented the damage please call us at (800) 289-2693 or email us at info@thebedroomssote.com. Be sure to include your order number in your email. We will then communicate directly with the delivery company to arrange to have the product removed from your home and replaced.

Note: If your order is a multi-box shipment you can accept the product that is not damaged and we will file a claim for the product that is damaged. If you received damaged product(s) from shipping, you must allow us to replace and reship the product. There will be no additional charges to you if your product was damaged during delivery and you followed the above instructions.

If there is no damage to your product and you still choose to refuse your order without notifying us first and/or taking photographs to document the damage you will incur shipping charges both ways. Your refund will not process until the product(s) have been received back to our warehouse and properly inspected. This process is estimated between 45-60 days.

Refunds

For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within thirty (30) business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order. This section does not void your rights under any state law in the event of a late or nonconforming delivery. Refunds are less applicable delivery and restocking fees as well as local and state taxes. 

Closeouts

Merchandise purchased from the Closeout selection must be accepted at the time of delivery. Once your closeout purchase is delivered, all sales are final. No exchange, return, service or refund is allowed unless there is a manufacturer's defect.

Exclusions

The Bedroom Store is unable to replace, exchange, or refund any stained, unsanitary or damaged mattresses. If the returning merchandise is found to be stained, unsanitary, or damaged upon pick-up, our driver partners will not be able to exchange/replace the mattress, and you will be charged the $99 delivery fee for the attempted delivery. The Bedroom Store encourages all customers to purchase a water-proof mattress protector during your original purchase to keep your Comfort Guarantee in place. Removing the law tag from the mattress or foundation will void your Comfort Guarantee. The Bedroom Store’s Comfort Guarantee does not apply to any close-out, discontinued, floor model, or special order size (California King, etc.) merchandise. Your Comfort Guarantee also excludes pillows, protectors, furniture, adjustable bases, sheets, bedding, or any other accessories sold by The Bedroom Store. See your original Retail Sales Associate or Manager for details.