Shipping & Delivery
Online orders are processed and shipped within 72 hours. Please anticipate 6 – 8 days for Federal Express delivery, or 2 – 3 weeks for common carrier. Delivery details will be provided in your confirmation email.
Orders plced in one of our retail locations will be scheduled at the time of purchase. We offer delivery Tuesday-Saturday each week.
If there are any issues with your online order please call us 800-289-2693 or email us at firstname.lastname@example.org. Please include your order number and the best phone number to reach you.
If there are any issues with your in-store order please contact the store where you made your original purchase for assistance.
No. We cannot ship your order to a P.O. box.
Your online order will ship for free to the 48 contiguous states. If you need your purchase delivered to Alaska or Hawaii delivery can be arranged for an additional charge.
We offer free local delivery on purchases over $1,199 within a 15 mile radius of any of our 5 St. Louis Metro and Metro East retail locations. If you live outside the delivery radius, delivery can be arranged at an additional charge. CLICK HERE for more details.
No. All orders are processed as they are received and will be processed and shipped within 72 hours.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We accept Visa, Mastercard, Discover, American Express and PayPal.
For in-store purchases we accept all major credit cards, cash, check, financing through Wells Fargo and Synchrony. We also have layaway available.
Yes. We offer financing through Wells Fargo and Synchrony. For more information on financing options and to apply visit one of our 5 local stores.
We also offer layaway.
Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately begin to process your order for shipment from our inventory. Cancellations will only be accepted within 24 hours of orders being placed and if your order has not shipped. Call a Sleep Specialist at 1-800-289-2693 to determine if your order can be cancelled.
Returns & Refunds
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just call or email us directly and we’ll take you through the process.
All merchandise being returned for a refund must be in good condition and be given a "Return Authorization" (RA) number from Customer Service, which will expire 30 days from date of issue. The Bedroom Store will arrange for return shipping. The RA must be included with all products returned in order to track your return and promptly process your credit. All refunds will be issued to the original method of payment within approximately 15 business days after all products have been received an inspected.
Products will NOT be issued a refund if any of the following applies 1) mattress found to be damaged beyond normal use expectations 2) mattress is soiled 3) mattress is returned prior to a complete 30 night trial period. Please review our complete Return & Exchange Policy by CLICKING HERE.
If you need to cancel your order for any reason, we will give you a full refund of the original purchase price.
Orders placed online do not qualify for removal of your old mattress.
In-store orders do qualify for the removal of your old mattress. The old mattress must be in sanitary condition free of stains.