mattress in a bed frame

How do mattress warranties work?

One of the most frequently asked questions consumers have when shopping for a mattress is “what is the warranty and what does it cover?” It is a reasonable question considering it is a large purchase and one you don’t make all that often. Therefore, let’s discuss mattress warranties and what they cover.

What mattress warranties typically cover:

Mattress warranties covers defects in workmanship or material by the manufacturer. Although uncommon, there can be occasional defects in any mattress. Most manufacturer warranties cover the following under normal wear.

  • Excessive dipping and sagging
  • Cover will remain free of runs and tears, including edge tape and stitching
  • Structural failure, such as a coil poking out or foam core bowing
  • The foundation will not break or crack

However, there are guidelines each manufacturer has set in place for these defects.

As far as dipping and sagging goes, the usual indentation must be at least 1.5 inches for the majority of innerspring mattresses and ¾ of an inch for many gel memory foam beds for it to be considered a warranty issue. Your mattress is naturally going to dip slightly where your body weight is every night. This is just the mattress’s foam that is conforming to your body night after night to reduce pressure points. Because of this all manufacturer have body impression guidelines. Often, anything visible while not on the bed with a depth of an 1.5 inches or greater is when it is deemed warrantable.

What mattress warranties typically don't cover:

What mattress warranties don’t cover is just as important as what they do. As stated previously, for a dip or sag to be warrantable it has to meet the manufacturer’s guidelines as to how deep the impression needs to be.

Consumers must also realize that mattress warranties do not cover comfort. If your mattress has a ten year warranty, and it is only five years old, the fact that you are no longer comfortable on it is not a defect in workmanship. Many people blame the mattress when they are not comfortable on it any longer, but the mattress probably hasn’t changed much. The person has. Over the years our weight can fluctuate, our overall health and bodies can change and our needs can be much different than what they were at the time the mattress was purchased. These are all comfort issues and not manufacturer defects.  It can be compared to going to the dealership you bought your car five years ago and telling them you are no longer happy with it or returning a sweater after five years because it no longer fits. A warranty has to be a defect and not comfort.

What voids a warranty?

Manufacturers also have guidelines on what voids a warranty. Some of these include the following:

  • Abuse

    Any unnecessary abuse to the mattress will void your warranty. There are several factors to consider such as pets, improper moving of the bed or improper care. For instance, most manufacturer warranties cover runs and loose stitching in the cover. However, a cat constantly clawing at the mattress unraveling the stitching would be considered abuse.  Simple precautions such as always keeping your bed covered if you have pets will prolong the life of your mattress and keep the warranty intact. Other tips to prolong the life of your bed and voiding a warranty is to not let kids jump on the bed, have it cleaned regularly and using a mattress protector.

  • Stains

    Almost all manufacturers will refuse a warranty claim due to a stain. Therefore, even if it meets the required depth for a dip or sag and has a stain the warranty will more than likely be voided. Any fluid that seeps into the mattress can cause a breakdown of the materials, which could be why your mattress failed.

    Furthermore, there is the health concern of employees touching an unknown stain. A waterproof mattress protector, such as a Thomasville CoolTek, will prevent any worry about a stain and voiding your warranty.

  • Improper Support

    Improper support will also void the warranty of your mattress. All queen and king mattresses must have a center support on their bed frames that touches the floor. If you do not have the proper support for your mattress it will almost certainly sag and void your warranty.

How long is my warranty?

The warranty is always through the manufacturer and not the retailer, therefore the length of the warranty is through the mattress company. Any good quality mattress will come with at least a five year warranty or longer. Brand names such as Serta, Broyhill and Thomasville all have a ten year warranty on all of their gel memory foam mattresses. Ten years is standard in the industry and Tempurpedic offers this as well.

How do I file a warranty claim?

Because the mattress warranty is through the manufacturer, most retailers will have you deal with the manufacturer directly. This could involve a fee for someone to come inspect your mattress or a fee to send you a kit with instructions how to measure it yourself and send pictures. Oftentimes, this can take several weeks. However, if you purchase a Serta, Broyhill or Thomasville at The Bedroom Store we will process your warranty in house and quickly. It can be as easy as sending pictures to The Bedroom Store customer service department at no charge and replaced within a few days.

As you can see, there are many facets to a mattress warranty. When shopping always ask about the manufacturer’s warranties and what could void them. Also, make sure to ask if their warranty claims are free, fast and friendly.

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