By Ron Sharpe - Manager at The Bedroom Store® in Ladue, MO
Cathy called the store for information on the Tempur-Pedic® promotion in our ad. I invited her into the showroom and we made an appointment to meet.
Cathy and her husband Gary are seniors who live in an assisted living complex in Ladue and were interested in getting split adjustable beds.
When we met the first thing I recommended was to do a Sleep Metrics® Diagnostic Test to determine the correct comfort index for each. Cathy was a #2 and Gary was a #3.
They mentioned they were interested in Tempur-Pedic® because their friends have them. We discussed a king dual adjustable set which would work out good with two different comfort indexes. I showed them Tempur mattresses that fit their individual comfort indexes.
Gary really loved the mattress that I thought fit his needs, but Cathy didn’t like the feel of the #2. She said it was too soft. Cathy told me she has always picked firm mattresses because she thought they were more durable and would last longer. I explained that when selecting a mattress the two important things are comfort and support and that’s where the diagnostic exam comes in because it’s based on health industry information. Cathy didn’t agree with the diagnostic results and insisted on the firmer mattress.
Other results showed swollen feet and acid reflux and the fact they spend a lot of time in bed meant that’s where they watch a lot of TV. We found the adjustable bases that fit their needs and scheduled delivery and installation.
Days later after the delivery Cathy called me and said her bed was too high and it was hard getting in and out. Given their situation, I stopped by their place personally and adjusted the legs on their bases.
Cathy mentioned while I was there that she felt she made a mistake and her bed was too firm. I told her that myself nor The Bedroom Store® want her to be uncomfortable with her purchase and that we have a 90 Night Comfort Guarantee for that reason.
I went back to the showroom and scheduled an exchange for the mattress that was recommended for her. A week or so later I did a follow up call to make sure everything was ok. Cathy said that she loved her new mattress and that the Sleep Metrics® diagnostic test sure was right. I was glad that they were satisfied customers.
We offer a large selection of mattresses by Tempur-Pedic®, Serta®, Broyhill®, Thomasville®, Boyd® and iZone®. We stand by our products and services with our 110% Lowest Price Guarantee or your money back. Shop online or at any of our 14 St. Louis metro area locations.
Sleep Well St. Louis!!