By Jeff Messler - Manager of The Bedroom Store in Fairview Heights, IL
Avoid the Frustrating Shopping Experiences with our Superior Service
Mrs C. came into The Bedroom Store today. She informed me she was worn out from shopping four different mattress stores before coming into our location in Fairview Heights. I listened to her experiences from other stores and realized I had an opportunity to showcase our superior service to her.
I explained what sets us apart from other retailers in the area. The Bedroom Store has been in business since 1977 and has an A rating with the Better Business Bureau, which demonstrates our commitment to superior service. We have well over 60 mattresses to choose from at really competitive pricing, with a low price guarantee, including an in-home 90 night sleep trial.
Superior Service and a Great Selection
In the case she is not sleeping well on the new mattress, she may exchange it or return the mattress for only a $100 fee. We offer the biggest selection of pillows - which account for close to 20% of spinal support - helping us locate the perfect mattress and pillow combination for each unique customer.
She felt like other retailers made it more about closing the sale, rather than providing superior service to help her find the right products to support her needs. Everyone also kept showing her super expensive mattress sets. She fell in love with the Simmons Beautyrest Black label, but did not want to spend that much since she just bought a house that morning.
I showed her several mattress options and demonstrated the difference between models. Then I explained the importance of a great pillow and how a good portion of your spinal support is reflected in the upper body.
The right pillow contributes to the quality of your sleep.
Save on Mattresses, Pillows and Protectors
In the end she was able to get a comparable model mattress by Serta, for half the price! She was so thrilled to see such great savings, that she also purchased an I Love My Pillow and a Thomasville CoolTek Mattress Protector.
To top off a great experience with superior service, she was also able to get Free Delivery to her home the very next day!!!
Mrs C. is excited to get her mattress and says she will be back in the future to get one for her daughter too. I feel good about the mattress she purchased because of our process of finding the right support though the Sleep Metrics diagnostics test, which really helped us find the proper support for her individual needs.
Protect your investment with a quality mattress protector.
Shop our great selection of mattresses, adjustable bases and bedroom furniture at the lowest guaranteed prices. Take our Sleep Metrics Diagnostic Test online or at any of our 14 St. Louis metro area locations to find the right mattress for you.
Sleep Well St. Louis!!